We're here to help
Support & Contact
Pawzle support is handled by email. Tell us what happened, what device you are using, and — when relevant — the level number or purchase involved.
Game issues
Include your device model, Android version, app version, and a short description of the issue.
Purchases
For billing issues, include the Google Play order ID when possible. Do not send card numbers or passwords.
Before contacting support
- Make sure you have the latest Pawzle version available to you.
- Restart the app and, if possible, reproduce the issue once more.
- For missing progress, tell us whether you were playing as a guest or with a linked Google account.
- For purchase problems, check that the purchase appears in Google Play and include the order ID.
Privacy and data requests
For privacy questions, account-data deletion requests, or questions about what Pawzle collects, email pawzle.support@proton.me. See our Privacy Policy for more information.